Background: Technology in healthcare takes many forms and is growing rapidly. Few studies have considered the acceptability, benefits, and barriers perceived by clients involved in the use of technology. The purpose of this study was to discover perceptions about ease of use, efficacy, and difficulties encountered by patients who used an in-home telehealth communication device, the Health Buddy.
Methods: Thirteen participants were selected from a parent study in which they used the Health Buddy. Focus groups and individual interviews were the data collection methods. Content analysis was used to answer the research questions.
Results: Participants found that the Health Buddy is technologically easy to use; that it promoted, taught, and supported heart failure self-management; and that it was even a "lifesaver," but that it could be bothersome, complex, and too lengthy an intervention.
Conclusions: Telehealth, a cost-effective way to promote improved health management, is suitable to most patients. Minor adjustments in management will be needed to accommodate individual preferences to increase satisfaction.